Most Common Summer Stains

Yeah it’s summer!  Tis’ the season to be the most active during the year.  However, if you live in Phoenix, you are most likely to stay indoors.  These summer months are when your carpets are the most susceptible to stains due to the dust and debris that is brought into your home.  For example, left over sand from visiting San Diego’s beaches,  sugary drink spills,  ketchup, and melted popsicles (yuck).   Unless, you have a responsive friendly pet that will lick up your messes, you will need to act fast on these stains so they do not become permanent.

Keep the following top 3 cleaning solutions on hand for these types of messes:

  1. Hydrogen peroxide –  you can get it at Walgreens.  Works great on stains like blood, chocolate, and sugary products .
  2. White vinegar –mix 1 cup of white vinegar and 1 cup of water, start blotting and then rinse.  Best for strong stains like pet urine.
  3. Rubbing alcohol – it’s awesome on grease and makeup. No need to dilute it, just apply to stain.

If you feel unsure in the application or the exact cleaning process, send me a line at  I’m happy to give you my insights.


One Generation to the Next passes…

down Kissel family values in the floor care and repair business.  Now, I’m glad to be the 2nd generation benefiting from my father’s 40 years of experience.  On his recent visit here, we worked on a few jobs together.  He told me, “It is possible for your customers to clean carpet well with a rental machine. But they could not do a better job than you!”  

Timothy Kissel
Recently, my dad and I worked on a job together when he came to visit Arizona.

He added, “With all of the different options out there on deep cleaning equipment, your customers would have to invest their time to figure out what’s the best cleaning method for their floors.”   I thought about what my dad said.  Figuring out what are the best cleaning solutions and the cleaning methods that will really work is MY JOB!  Just like problem solving, I consider if I will need to buff the fibers of the carpet with absorbent pads or use hot water extraction first?  I clean all types of floors day after day and I have found what will boost a detergent’s effectiveness to get cleaner furniture and floors.  It was awesome to reaffirm our family values with my dad again!


Integrity in Every Job

Cleaned Courts at Tumbleweed Recreational Center

This past weekend, we cleaned Tumbleweed Recreational Center in Chandler, AZ.  The tough part of cleaning for commercial properties, like Tumbleweed Rec. Center is having to plan when we can come into clean when the facility is not in use.  So, we started the job in the evenings and ended very late to the AM.  My wife can attest to this; it puts a damper on family life.  However, I take to the challenge of working in this magnitude.


Commercial properties differ from residential in that there is a higher volume of traffic, thus more debris and dirt accumulate.  The most challenging part was to fix the improper cleaning done by the previous person who cleaned, the debris settled deep into the floors and we fixed it.  The problem solving skills I have acquired is knowing what is RIGHT chemical solution for the particular floor I am working with.  I saw that this floor needed to a solution that would uphold to aggressive use.  However, I had to safely clean the floors to maintain the luster of courts, which required more attention and a higher level of cleaning skill.  This is the knowledge I have gained after working with my hands over the years.

We all worked with our hands plus, killed our backs, knees and shoulders for 4 consecutive evenings to get these floors gleaming clean.  My crew had to take a few days off to allow their bodies to recover.   My back, neck, shoulders and my knees are screaming at me for the labor I put them through.  I saw how the previous cleaner found the fastest way to clean at the cost of recreational center and myself.  When I was a teenager working for my dad’s carpet cleaning company, he taught me how to clean all types of floors, most importantly, he taught me to think of the people we were cleaning for.  He said to do the job that would best serve the customer.  The bottom line was that my dad was teaching me about integrity. I thought about the families, kids, sports teams and seniors that would be on these courts.  I wanted to do this job with integrity.  No matter what kind of work is done, there is integrity behind every job!

Keep Your Natural Stone, Looking Natural! Here’s how…

First, figure out what category your natural stone falls into.  Is it siliceous stone or calcareous stone. This is very important when applying cleaning products.  Siliceous stone is composed mainly of silica or quartz-like particles which is very durable and relatively easy to clean. For example, granite, slate, sandstone, quartzite, brownstone, and bluestone.

On the other hand, calcareous stone is composed mainly of calcium carbonate which is sensitive to acidic cleaning products and requires completely different cleaning procedures than siliceous stone.  For example, marble, travertine, limestone, and onyx.  marble Cleaning products and procedures will have different results depending on your type of natural stone.  Second, what is the current condition of your natural stone?  Use the following checklist to make an assessment before you get to cleaning or hiring someone.

  1.  Are the tiles flat and even?  Uneven tiles may result in the floor needing to be ground flat, honed, and then polished.
  2. Are there any cracked tiles?  Cracked tiles will allow dirt and other debris to accumulate in the cracks. This may require that the tiles be replaced, or at a minimum, filled.
  3. Has the stone been coated with any waxes, acrylics, enhancers, or other coatings?   Are there any staining or  are there any signs that the sealer has worn off?  Knowing the type of stain (organic, oil-based, etc.) will help in finding the proper stain removal technique needed. Also, knowing how many times the stone has had stains or spills will play a role in determining if an application of a sealer is required.

The bottom line is the more you know about your natural stone, the better we can serve your natural stone needs.  Elite Floor and Furniture Cleaning specializes in natural stone care.  Let me know what your concerns are, we are happy to help.  480-710-4110

Holiday Entertaining? You Might Want to Prepare for a Wine Spill.


So you just had the whole house cleaned and you’re ready to entertain for the holidays.  Neighbors, family, friends and unexpected visitors will be admiring your holiday festive house!  With the oncoming traffic of guests, messes and spills are inevitable but treatable!  Here are a few tips on treating  the “classic red wine spill”.

If you spilled red wine on fabric, I think it’s easy to take care of, as long as you tend to it right away.  However, if you decide to chit chat with an old friend and forget about it, well… let’s hope for the best!  First, sponge the spot with cold water or soak for about 30 minutes in cold water.  Then treat it again with a prewash stain remover before you put it in the laundry.

If you spilled wine on upholstery, start by blotting up as much of the spill as you can.  Mix 1 tablespoon of liquid dishwashing soap with 2 cups of cool water.  Then use an absorbent clean rag to apply the dishwashing soap and water solution to your upholstery.  Blot with another clean rag to absorb both the solution and spilled wine.  Repeat this process until yovinegaru see the stain diminish.

If you spilled wine on your carpet, you definitely have to take care of it pronto!  Blot up as much of the spilled wine as possible.  (Yes, you already knew that.)  Mix 1 tablespoon of white vinegar with 2 cups of warm water.  Use a clean rag to sponge the stain with the vinegar solution. Apply a small amount at a time,(vinegar is powerful) blotting frequently with a dry rag until the stain lessens.

Now, if you waited too long to attend to the stain or you feel that it needs something even more powerful, use hydrogen peroxide.  If you don’t have a bottle of it in your medicine cabinet, you can find it at your local drug store.  (Due to the reactive quality o31mdnnk8xlf hydrogen peroxide, wear gloves when handling)  Test the hydrogen peroxide solution on a spot of carpet to see if it has an adverse effect on your carpet.  If it does, DO NOT use the hydrogen peroxide solution to clean the wine spill.  If your carpet shows a neutral effect, then you have the green light to use it.  Find an old spray bottle, like an empty Windex bottle.  (Make sure it is cleaned out well.)  Then, mix 1 part liquid dishwashing soap with 2 parts hydrogen peroxide. This can be a small solution.  Don’t feel you have to fill up the entire bottle.  The great part is that you can spray on the solution on your stain instead of using a rag to apply it.  Blot with clean rag.  Rinse well once you see the stain lessen.  Now, go and celebrate with your guests!  Happy Holidays from Elite Floor and Furniture Cleaning!

Justin, Ava, and Sonia Kissel

When to Use Carpet Protector?

  • How do you determine if carpet protection is worth the money for you?
  • Do you have kids that often make messes, or adults that do or maybe they both make messes?
  • Is your carpet getting a lot of wear and tear of late?
  • It might be worth spending the extra money to make it easier on yourself to clean up the messes, plus you’ll get a little more life out of your carpet.

I am sure you already know how carpet protection works. (Dirt gets repelled from the carpet fibers and prevents them from absorbing the spills.)

Did you know it also helps to reduce fading from the sun?  For Arizonians, that’s very important.  If your carpet is fairly new, less than four years old, and it hasn’t seen much traffic and had many messes, you probably do not need carpet protector.  Really, you don’t.  After all, carpet protector is a safeguard for high traffic areas.  If you do decide to get carpet protector, it’s best done annually, for older carpets or every 2 years.   And if you have the time, you can do it yourself with a bottle of protector and a carpet brush. A gallon of carpet protector can cover up to about 1,500 square feet ($90-$135 gallon).

Here are Reasons Why My Clients Requested Carpet Protector:

1. One client of mine had a cute little dog that liked to “go” in a certain spot of her carpet.  She found that area was more worn compared to the rest of the carpet.  Eventually, she replaced the carpet.  She was adamant about having carpet protector on her new carpet, so that the same area did not have an “ugly spot”.  I am not sure if her dog still likes to “go” in the same spot but her carpet looks great!  Protector will allow you to remove spots and spills more effectively, before it becomes a permanent stain.

2. I had a couple who didn’t want to have their entire house tiled and they wanted to save their carpet from being destroyed in the high traffic areas.  I said that they should try the carpet protector to see if it makes a significant difference.  If they did not see improvement, then removing the carpet might be the solution.  In four months time, they said they noticed a big difference with the carpet protector.  They were surprised since their carpet was eight years old.  They found they vacuumed more often and were glad to not have to replace their carpet with tile.  The more you vacuum your protected carpet the soils will release from the carpet pile much more effectively.

3. And when the big messes happen, I usually get called.  But if you have the protector it can lessen the big mess to a medium sized mess.  Thus, having carpet protector helps avoid COSTLY service calls.

Carpeting Cleaning is Chemistry Not Marketing

Last week, I had a customer call me with the following question.  “Can you tell us what you will be using to clean with; hot carbonated water and is it  extracted at the same time?  I want to avoid adding chemical products that may attract /hold dirt.”

hot water extraction

Hmm…. sounds like the customer has heard from some really awesome marketers,  ZEROREZ.  Your local carpet cleaners might not have a full time marketing team advertising for them, but they do know the chemistry to remove dirt from your floors.  Simply put, when applying a cleaning agent to carpet, it is physically impossible to completely remove residue.  ZEROREZ® uses a product called “Primacide B fluid”. This product is either made by EAU Technologies (the creator of empowered water™) describes “the active ingredient in Primacide B is sodium hydroxide”.  However, sodium hydroxide, also known as Lye is found in many drain cleaners and oven cleaners, it is highly corrosive (in high concentrations) and will eventually turn into sodium carbonate when exposed to carbon dioxide in the air.  Thus, their statement of using non-toxic detergents and leaving no residue is false.  (To learn more go to Carpetguru10)

Marketing residue free carpets is something that ethical carpet cleaners DON’T DO!  An experienced carpet cleaner knows that hot water extraction can rinse out as much residue as possible.  I know because I have used this method in over a thousand homes and commercial property.  An inexperienced carpet cleaner might over wet your carpet or leave a dangerously high PH balance in your carpets.  This might result in deterioration and discoloration.  Here are the steps I take.

Elite’s Thorough 12 Step Carpet Cleaning Process

1: Survey & Pre-inspection Point out areas you would like cleaned and get special attention.  We will give you an evaluation of expected results.

2: Prep & Pre-vacuuming   First, we raise the matted fibers in high use areas. Then our powerful commercial vacuum picks up roughly 79% of dry soil. This is vital to getting your carpet truly clean.

3: Moving of Furniture It is included in our regular pricing for sofas, chairs, and smaller items. If you would like heavier items to be moved such as beds & dressers, you will be quoted for the extra move.

4: Pre-conditioning A heated pre-conditioning agent is applied on all heavy traffic areas to help break down and suspend the soil and spots.

5: Pre-Spot Treatment Spots are identified and pre-treated with special solutions.

6: Agitation and Soil Suspension Specialty brushes/ tools are used to further loosen sticky soil and debris separating it from fiber surfaces.

7: Extraction Without over wetting your carpet, our   hot softened water extraction process releases and flushes soil away. (This is a necessary step to ensure soil removal and increase the life of your carpet.)

8: Rinse and Neutralize Your clean carpet will also be pH balanced afterwards so that there is no sticky residue left behind.

9: Post Spot If there are remaining spots or stains, we will reapply specialty solutions and rinse.

10: Final Grooming Most carpets must be groomed again to ensure your carpet dries the fastest and in the correct position.

11: Speed Drying Commercial fans expedite the drying process substantially, typically only 4-8 hours.

12: Post Cleaning Inspection & Briefing We will do a walk through with you to show you the cleaning results.  We’ll offer suggestions on how to maintain your healthy, soft & clean carpet.

Call Today for an appointment 480-710-4110